How long will my order take to arrive?
Deliveries take place between 2-3 working days, depending on your location.
The delivery timelines vary per province – All orders are dispatched from our warehouse – 441 Church Street. Pretoria West, Pretoria, 0183
What do I if I don’t receive my order?
Once you receive your tracking information and after you track it on the relevant courier website and it shows delivered but you have not received it, Please alert us via+27 72 868 9709 or sales@nutri-derm.co.za. We will then be able to address with the relevant courier company.
How can I return my products?
Find out more on our Return Policy page.
What are my delivery option?
Below are the options available of obtaining your parcel:
- We have a flat rate cost of R99 for delivery nationwide and offer Free delivery on orders over R1000.
- Please contact us us if you not sure on anything.
Courier
This is a service completed throughout South Africa via The Courier Guy. Details on tracking & timing will be included in your delivery notification e-mail.
Delivery Times
This timeline is only applicable once the products have left our store (processing of orders take 1-2 working days):
- To Gauteng: 1 – 2 Working Days
- To Main Centres (CTN, DBN, PE): 2 – 3 Working Days
- To Regional Areas: 3 – 5 Working Days
- To Remote Areas: 5 – 7 Working Days
Note: These delivery times are estimations; our large range makes it difficult to guarantee exact delivery times. To find out a more accurate delivery time on the specific items, please contact us on +27 72 868 9709 or sales@nutri-derm.co.za
Collect from our Store:
We do not offer an option for you to collect your order. All our orders are dispatched from us via Courier.
When do you deliver?
The couriers only deliver on weekdays from Monday to Friday between 08h00 – 17h00.
Can you deliver after hours & on weekends?
Unfortunately not.
Can you deliver on public holidays?
Unfortunately not, our courier services do not operate on public holidays
Where is my parcel?
Your parcel can be tracked via the following courier tracking site:
The Courier Guy: https://portal.thecourierguy.co.za/track